Internal planning view. Customer-facing execution requires current facts, approved materials, and documented human compliance review.

September 2026 content plan

Ready When the Mail Arrives

A calm bridge from fall Medicare mail to an informed review, plus a weekly AEP drip that turns one large decision into one useful action at a time.

Keep the mail. Make the list.

September gives people a clear next step without suggesting that a decision or coverage change is required before they understand their options.

Campaign objective

Move August readiness into Annual Notice of Change literacy, accurate review preparation, high-intent appointments, and local year-round support.

  • Make SFG the first call for fall questions
  • Help people recognize their ANOC and EOC
  • Build prescriptions, provider, and pharmacy lists
  • Normalize an informed no-change decision
  • Include caregivers with permission
  • Launch a weekly segmented AEP drip
Open operating decisions

Annual-review capacity, intake route, drip suppression logic, event details, production footer, and approval status for the checklist and caregiver organizer must be resolved before scheduling.

Where SFG can be more useful

Competitors cover dates, plan changes, checklists, guides, and comparison CTAs well. The opportunity is not more information. It is a clearer local path from information to a supported decision.

01

Local human follow-through

Show what happens after a call or reply, who helps, what to bring, and how support continues after enrollment.

02

One task per week

Turn the long AEP checklist into one manageable action, then build toward a complete review file.

03

Permission-first caregivers

Invite useful family help while preserving the beneficiary's voice, privacy, and control.

04

No-change reassurance

Make clear that an informed review may confirm current coverage still meets the person's needs.

05

Appointment preparation

Offer a meeting preview, large-type checklist, phone option, mailed copy, and privacy-safe intake.

06

After-enrollment service

Extend the story beyond selection to welcome calls, ID-card questions, billing, claims, and year-round access.

The campaign at a glance

Four dates control the transition from preparation to permitted marketing, active enrollment, and the real closing deadline.

Start the drip

Keep the Annual Notice of Change and Evidence of Coverage.

Marketing handoff

Use only current, approved 2027 plan-year materials after the public marketing opening.

AEP begins

Enrollment activity begins. Continue one useful comparison dimension each week.

AEP ends

Use the real deadline calmly. Narrow the final-day send to engaged unfinished contacts.

September weekly plan

Open each week to review the core message, audience track, CTA, and operating dependency.

Sep 1-4

Recognize the Mail

ANOC and EOC literacy, annual changes, and no-change reassurance.

Sep 1Client emailClients

Your Fall Medicare Mail

Help clients recognize and keep the Annual Notice of Change and Evidence of Coverage.

CTA: Put both in one review folder

Sep 2Social carouselProspects

Five Places to Look in Your ANOC

Costs, benefits, providers, pharmacies, and prescription coverage.

CTA: Save the post

Sep 3Prospect emailProspects

What Can Change?

Explain annual changes in general terms and invite one question.

Sep 4Social trustClients

A Review Can End with No Change

An informed review checks fit. It does not begin with an assumption to switch.

Sep 7-11

Build One Accurate List

Prescriptions, providers, pharmacies, and a clear meeting preview.

Sep 8Client emailClients

Three Lists for a Better Review

Update prescriptions, preferred providers, and preferred pharmacies.

Sep 9Social checklistProspects

More Than a Medication Name

Add dose, frequency, and preferred pharmacy. Keep details out of public comments.

Sep 10Prospect emailProspects

What to Bring

Current card, fall notices, prescriptions, doctors, pharmacy, travel needs, and questions.

Sep 11Social trustCommunity

Local Help Before and After Enrollment

Show Knoxville and Johnson City access and year-round support routes.

Sep 14-18

Start the Weekly Drip

A calm timeline, one easy action, caregiver support, and process transparency.

Sep 14Google BusinessProspects

A Calm Fall Medicare Timeline

Separate preparation, marketing, enrollment opening, and closing dates.

Sep 15AEP drip 1Clients

Keep These Two Documents

Save the Annual Notice of Change and Evidence of Coverage.

CTA: Start the review folder

Sep 16Caregiver socialCaregivers

How to Help Without Taking Over

Ask permission, organize together, and keep the beneficiary in the conversation.

Sep 17Prospect emailProspects

What Happens During an SFG Review?

Explain intake, preparation, conversation, decision, and follow-up support.

Event gate

The September 18 event placement remains reserved until date, venue, format, accessibility details, and Zoom registration are verified.

Sep 21-25

Prescriptions and Pharmacies

Complete the first detailed comparison input and explain what SFG reviews.

Sep 21Google BusinessClients

Why Your Pharmacy Belongs on the List

Pharmacy participation and pricing can matter during review.

Sep 22AEP drip 2Clients

Build Your Prescription and Pharmacy List

Medication name, dose, frequency, and preferred pharmacy.

Sep 23Social educationProspects

Doctors, Pharmacies, and Travel

A saveable three-panel preparation post.

Sep 25Advisor videoProspects

What We Review Before We Compare

A captioned, 45-second walkthrough of the inputs that shape a useful review.

Sep 28-30

Prepare for the October Handoff

Finish the review file and clarify what changes on October 1.

Sep 28Google BusinessClients

Five Questions to Bring

Coverage, costs, prescriptions, doctors, and travel.

Sep 29AEP drip 3Clients

Add Doctors, Care, and Travel

Finish the September readiness file and choose a review route.

Sep 30Social timelineProspects

What Changes on October 1, and What Does Not

Approved 2027 information may become available. AEP enrollment still begins October 15.

Gate: Verify every current plan-year statement before publishing

Full September calendar

Search by topic or narrow the calendar by audience and channel. Printing always includes all placements.

Audience
Channel

Weekly AEP drip campaign

Thirteen sends from September 15 through December 7. Each email asks for one action, with plan-specific content held behind current-material and compliance gates.

Entry

Current clients with marketing permission, plus opted-in prospects who requested AEP education or entered an approved interest route.

Frequency

One email each Tuesday. Send the final Monday email only to the narrow engaged and unfinished segment.

Suppress

Global opt-outs, do-not-contact records, invalid or duplicate records, deceased records, and any operations or compliance exclusion.

Exit or branch

Completed review, enrollment, no-change decision, scheduled appointment, advisor handoff, unsubscribe, complaint, or invalid email.

Stage

Production and decision board

This first swing separates what is drafted from what must be confirmed, built, or approved before launch.

Core deliverables

Updated Aug 28
September master planGrantFirst swing
Interactive HTML/JS viewGrantFirst swing
13 drip email bodiesOwner neededDraft needed
Segment and suppression logicMarketing OpsConfirm
Annual-review intake routeOwner neededDecision
Checklist and organizerGrantHuman approval
ANOC carousel and two videosOwner neededDraft needed
September event assetsOwner neededEvent record
Production footer and disclosuresComplianceVerify

Compliance and publishing guardrails

The strategy is a working draft. Every customer-facing execution still moves through channel-specific human review.

Educational September

No specific 2027 plan benefits, premiums, networks, pharmacies, or prescription claims before October 1.

No change assumption

A review may confirm current coverage. Never suggest that every person should switch.

Protect personal information

Do not collect Medicare numbers, Social Security numbers, diagnoses, or detailed prescription data through unsecured marketing forms or public comments.

Use current approved facts

Verify dates, costs, benefits, providers, networks, pharmacies, prescriptions, service areas, and plan availability.

Real deadline, calm tone

December 7 may be stated accurately. Avoid all-caps, alarm language, exaggerated consequences, or manufactured urgency.

Required disclosures

Use the approved sender, physical address, unsubscribe, TPMO, licensed-agent, government non-affiliation, and privacy language.

Frequency and consent

Suppress ineligible contacts, honor opt-outs promptly, and avoid overlapping the Tuesday drip with the Thursday prospect email.

Accessible by design

Use large type, strong contrast, descriptive links, meaningful alt text, captions, and phone or mail alternatives.

Measure useful action

Judge the campaign by preparation, completed reviews, service follow-through, and retention, not raw reach.

Review outcomes

Requests, appointments, completed reviews, no-change decisions, enrollments, and show rate.

Service quality

Time to advisor contact, unresolved requests, and successful post-enrollment handoff.

Email health

Delivery, bounce, unique clicks, replies, unsubscribe, and complaint rate by send.

Content usefulness

Social saves and shares, Google Business actions, video completion, and event follow-up.